This guide will help sponsors understand, assign, and modify the roles of Primary Contact and Authorized Staff for effective account administration.
Understanding User Roles
For sponsors who require additional staff members to help manage their portal accounts, it is important to assign the appropriate Portal user roles to individuals to ensure they have the access they need. We highly recommend that you ensure each staff has their own individual account and avoid sharing accounts in order to keep your account secure and for actions to be traced.
Primary Contact: This individual is the main administrator for your organization’s account who manages the organizational information for your account, in addition to apprenticeship reporting. The Primary Contact will also receive important system emails and alerts from SkilledTradesBC and any account updates and sponsor communications
Authorized Staff: These individuals are secondary users for your account and their main task is typically to report work-based training hours for apprentices. Multiple Authorized Staff can be added to an organization’s account. They have limited functionality and do not have permissions to manage or change the organization’s account information.
This table below shows what each user type can do:
Need help?
Contact us by:
- Submit inquiries through "My Sponsor Inquiries”
- Email: customerservice@skilledtradesbc.ca
- Phone: 778 328 8700 / Toll Free in British Columbia: 1 866 660 6011